Royal 4: Differentiation

Five Key Differentiators of WISE

1: Use of Artificial Intelligence (AI)

The basis for the 4th Generation Logistics Systems is AI. The use of AI allows optimization of tasks based on a detailed algorithmic rules engine. These extensive functions are available to improve agency operation, minimizing costs, and increase productivity by letting the system do the work.

What separates 4th generation logistics from every other standard offering available today, is the incorporation of Expert Systems’ technology into products. Expert Systems is a branch of Artificial Intelligence that allows a computer system to emulate the decision-making ability of a human expert.

These systems create simplicity for the human operators because the decisions have been made for them. The simple design of the user interface reduces the number of screens, commands, and interactions necessary to accomplish a given task.

An Expert System is divided into two parts, one fixed, independent of the expert system: the inference engine, and one variable: the knowledge base. To run an Expert System, the engine reasons about the knowledge base like a human. As you delve deeper into how these parts interact to simplify operator interaction, yet deliver powerful capabilities, the more sense it makes.

Expert Systems are designed to solve complex problems by reasoning about knowledge, like an expert, and not by following the procedures of a software developer as is the case in conventional computer programming and most previously available software application. An Expert System has a unique structure, different from traditional programs and lends itself uniquely to the requirements of Warehouse and Supply Chain operations where change is constant. No more is there a need to rely on programming or configurations to meet the ever changing operational situation. Simply establish the rules and the system executes them. If the requirements change, simply change the rules to meet the new requirements.

Expert systems reduce the Total Cost of Ownership for applications because they do not require re-programming or reconfiguration (which can be as complex as programming) when governance or procedures change the rules. The administrator simply changes the rule set in the system in plain English and the system applies the new rule to the knowledge base. This protects against obsolescence and eliminates expensive support personnel or reliance upon the vendor or internal IT resources when you need to adapt to changing conditions.

2: A Platform Approach

Coupled with Expert Systems is the adoption of a Platform Approach, rather than a programming environment. Platforms simplify the development, deployment, and management of business applications on-premise or, on any platform or device, to any data source, with enhanced performance, minimal IT complexity and low total cost of ownership.

Platforms’ specialty is taking large, complex operational environments and making them simple enough for completely untrained users to understand and utilize. To better understand the concept of a platform, think in terms of the ATM at your local bank. This model applies a simple user interface with all the power behind the scenes and invisible to the person interacting with the system.

The 4th generation Logistics Systems, combining Expert Systems and a common development Platform should provide completely adaptability to any type of product or material being handled in the warehouse or supply chain and scalable from one warehouse facility to hundreds. The system's functionality should be configured to be as simple as you need, or as complicated as your agency requires.

3: Limitless Scalability and Ultimate Performance

Applications must perform in complex, enterprise and Web-centric computing environments that demand a highly scalable and open relational database management system (RDBMS). The Progress® RDBMS is a high performance, relational database that scales from single-user Windows® desktop systems to massive symmetric multiprocessing (SMP) and cache coherent non-uniform memory

(ccNUMA) UNIX® systems, supporting thousands of concurrent users with high availability and response. The Progress RDBMS offers many characteristics that are essential to both application developers and IT departments, such as:

  • The industry’s lowest cost of ownership

  • High availability and absolute reliability

  • Support for mission-critical transaction processing

  • Unmatched performance

  • Broad platform support

  • Open interfaces for integration with other tools and applications

Wise leverages the Benefits of the #1 Embedded Database in the world according to a Gartner Group/Dataquest study. That means that more developers put Progress at the heart of their applications than any other database.

4: Self-Tuning, Support Free Database Application

High Availability Means No Downtime for Applications

Mission critical applications require industrial-strength armor to protect your data. The Progress Enterprise RDBMS provides all of the security and data protection capabilities required to ensure reliability and maintain high availability.


The following are some of the key features that insure high availability:

–Efficient and Automatic Crash Recovery is performed when the database is restarted after failure without user intervention.

–Transaction Logging to protect the database in the event of a database failure. The database uses the recovery log during crash recovery to reapply committed changes to the database and remove all changes from uncommitted transactions.

–Roll-Forward Recovery allows recovery of lost transactions in the event of media failure. Roll-forward recovery replays committed transactions that have occurred since the last backup.

–Point-in-Time Recovery allows the database to be rolled forward from a backup to a particular point in time. This allows recovery from an inadvertent user error or other data related failures.

–Site Replication to allow hot standby for one or more systems to be maintained at the same site or a remote site.

–On-line Full and Incremental Backup to eliminate the need for scheduled downtime for backups. The Enterprise RDBMS supports on-line backup during normal processing.

–On-Line Table and Index Reorganization provides the ability to reorganize a table while the system is in operation

5: Complete Technology Support (networks, web, Cell, and multiple devices)

Radio Frequency Devices

The use of Radio Frequency Scanners and Barcodes is truly the backbone of all WISE transactions. Automatic data collection, real-time transactions capture, and flexibly dynamic menus enable WISE users to utilize the Wise features and intelligence at incredible speeds and accuracy. All functions are performed and updated in real-time. So the moment a task is complete, the next task in the sequence is triggered. If orders need priority and need to be processed immediately, WISE can make the adjustment to the open tasks immediately by putting that order first priority over the existing tasks.

WISE is also one of the only logistics systems available today that runs the same language on the databases, clients, mobile devices, and RF devices. To accomplish this task, WISE seamlessly runs its own programs on the RF devices via terminal emulation. This also means it can support any brand of RF devices commercially available today such as: Symbol, Intermec, Telxon, LXE, or Teklogix. Currently, WISE supports over 45 standard warehouse RF functions.

Barcode Technology

Standardized label formats used by trading partners contain detailed unique bar codes. These compliance labels are used as; shipping, container, pallet, carton, or piece labels. WISE can interface with various bar-code labeling software products which now have common compliance label standards set up as templates for vendors supplying materials and supplies to your agency.


Radio Frequency Identification (RFID) represents the next technology for materials, supplies, and assets requiring very specialized trace and tracking. These tags convey encrypted information that uniquely identifies items at the case, pallet, or container level. Often called "Smart Tags", they are essentially chips with antennas that transmit Electronic Product Codes (EPC's) instead of the standard printed UPC codes. Potentially these tags can even be embedded into the product itself, becoming an indistinguishable part of product labeling or structure. The tag's information is transmitted automatically so there is no need to unpack or scan individual bar code labels. The result is improved inventory and asset accuracy, reduced labor costs, and significant operational gains which all translate into increased savings and higher value.


eWISE is a web-based solution offering complete on-line visibility and e-commerce capabilities via an easy to use, secure internal web site. With eWISE you can view order status, see images of items, submit to ERP inventory/asset for approval, delivery or pick up at will call. Your staff can easily view inventory/asset, pending inventory/asset orders, back orders, shipping status, pending expirations, stock outs, and overstocks. Your personnel can create orders or change orders from the field, all in real time, with direct connection to your ERP.

WISE mobile

WISE mobile by Royal 4 Systems is a method of connectivity that leverages the latest in Cell technology to significantly improve efficiencies in supply chains that do not have/need access to RF capabilities. WISE mobile functionality is complemented by a technology that embraces ever-changing business requirements. It accomplishes this with rules based tools that provide a high level of configurability. It is completely independent with the software residing on the handhelds. You can upload to the main system anytime you have cell coverage.

WISE mobile not only contains all of the functionality required to solve today's logistics challenges, but also empowers you to configure business processes quickly and cost-effectively to meet ever-changing requirements.

Combine WISE mobile with RF within your agency and eliminate the need for costly infrastructures to support your internal supply chain. Both functionalities can be combined on the same system. This way you can have the best of both worlds with a fully functioning RF system where supported and the functionality to work in temporary or external spaces with the same system. Again the functionality resides on the handhelds. However, here it automatically uploads to the main system whenever you come into range. It then downloads the information to the main system and receives the new instructions on the unit. This way data is only transferred when there is a good connection.