The WISE inbound module consists of a detailed set-up for all inventory types that could be received into a warehouse. Purchase orders, warehouse transfers, work orders, advanced shipment notices (ASN's), returned materials and unexpected receipts. Based on the type of product coming into the receiving door, WISE will direct the following steps after the actual reception:

  • Total visibility of all inbound orders
  • Complete support of ASN's
  • Simple single scan of a bar code, pallet ID, or pallet license plate
  • Single receiver can work on multiple incoming orders simultaneously
  • Multiple receiving personnel can work on a single order
  • Personnel can receive unexpected shipments
  • WISE captures all information possible at the moment of the goods reception.

The process of gathering parts and/or products to make a finished good is made up of multiple components. Through a process called backflushing, the material is issued automatically when production is posted against an operation. The backflushing program will use the quantity completed to calculate through the bill of material, quantities of the components used, and reduce on hand balances accordingly.

At receipt, WISE can determine the parameters in which to sample a shipment to assure significant quality control. These parameters consist of percentages of items by product ID, group code, vendor and/or any combination thereof. The system will then generate the tasks to move those materials that require quality assurance procedures. The rejected lots will be flagged in the system to avoid carrying out putaway and allocation tasks.

When items or shipments are returned to the warehouse, WISE enables unique data regarding these shipments to be recognized and captured. The RF's direct the receiver to input the items' current condition and reason it was returned, and the fault of the return. Based on the values inputted for these three variables, WISE will direct the warehouse personnel to take a specific user defined action. ie: put items back in general stock, put items in staging for future delivery, take to re-work to repair, send back to manufacturer, or simply scrap.

Extensive putaway functionality enables the warehouse to utilize many different styles and methods of putaway techniques. Using the RF's as the backbone of the putaway tasks, WISE directs the users to the proper location and correct equipment with the most efficient route and manner. All RF putaway transactions are confirmed with a location bar-code scan to ensure real- time inventory accuracy. Based on a user defined configuration, WISE will generate the putaway tasks to most efficiently direct warehouse personnel to put items away based on the item itself, the product group, the locations, and/or any combination of the three.

The ability to cross-dock is a valuable tool to increase warehouse efficiencies and speed order processing. When an item is received into available inventory and the same item is required for an outbound order waiting processing, WISE triggers the immediate tasks necessary to take the goods from the receiving dock to the packing station or shipping door to complete the shipment. This eliminates all putaway and picking tasks that would be necessary to store the item and then pull again. 

Inventory is tracked from the moment it is received at the dock door including every step of the warehousing process until it is directed out the shipping door. This inventory is controlled at the item level by SKU number, quantity, and location. All tasks are system generated dynamically directing warehouse personnel via the radio frequency backbone. This enables warehouse management to run the distribution center using real-time inventory status and quantities. 

WISE supports pick and pack operations that require replenishment activities. It maintains inventory levels in forward pick locations and controls the movement of items from reserve or bulk storage locations to the higher volume forward pick locations. Warehouse employees are directed to complete replenishments based on location or item minimums and maximums.

The unit of measure describes how the quantity of an item is tracked in the inventory system. The most common unit of measure is "eaches", which simply means that each individual item is considered one unit. An item that uses "cases" as the unit of measure would be tracked by the number of cases rather than by the actual piece quantity. Other examples of units of measure would include pallets, pounds, ounces, linear feet, square feet, cubic feet, gallons, thousands, hundreds, pairs, and dozens. WISE gives the user the ability to view all inventory instances in their multiple units of measure simultaneously.

Dynamic space management is another key feature of WISE. Once the layout of the distribution center has been set up and the attributes of products and locations are defined, the system will manage the space according to the availability, volume, weight, and attributes required for the product. The system can report the location or locations of a particular product as well as its current status whether on-hand, allocated, available, or potential. WISE utilizes the item's and location's "cubes" which is a term used to calculate volume and denote the capacity of a vessel or location. 

Upon implementation and before commissioning of the system, a warehouse-wide physical inventory is taken to enter every item of the system per its precise location. A scan of the location, followed by scans of the items ensures the item-location match. After implementation, WISE's Dynamic Intelligent Cycle Counting Functionality will handle all future counts. The WISE cycle counts do not require an inventory freeze. The counts are automatically triggered in the background per user-defined requirements. Cycle counts can be conducted per location, zone, product group, or item ID.




WISE's Order Management functionality is a flexible tool used to group and release orders for shipment. This easy-to-use functionality gives the manager the capabilities of releasing single orders or groups of orders based on order number, customer ID, destination, dates, FIFO/LIFO carriers, priorities, and any combination thereof. At any point in the warehouse order process an order can be immediately cancelled and WISE will generate the tasks to re-stock the items in the picking or shipping process.


WISE enables the warehouse management to flexibly release orders to the warehouse floor to be picked and processed. A paperless warehouse is the goal of any WMS, but if printed picklists are required, WISE can deliver a simple hybrid of the two. *If a paper-based system is required, please see the WISE-Paper section of the product information brochure.


WISE supports many different packing methods. The most common is to pick from general storage, then take the goods to the predetermined packing stations where the "packer" takes over the next step of the order's process. If the user has defined that they are picking an individual order or orders, WISE can then pick from general storage locations and put the items directly into the packing container ready for shipment. This is also termed "palletization" if the packing container is a pallet and the entire pallet is used to ship.


The shipments' delivery order sequence can be automatically picked and staged for loading based upon delivery route. The pickers will be directed to "pick-to-nose" in order to ensure that the last delivery is loaded first. 


At shipping, the necessary outbound documentation are produced including but not limited to invoice, packing lists, shippers export doc/ AES transmission, shippers letter of instruction, bank document, domestic bills of lading, dock receipt, hazardous goods documents, and domestic carrier labels.


Data within the supply chain changes extremely rapidly. With sophisticated systems in place for supply chain execution, timeliness of data is even more critical for companies to stay competitive today. Consumers and businesses now expect timely and accurate notification of events as soon as they occur not the next day. Additionally, machine-to-machine commerce is removing much of the decision making from individuals and placing it on their software systems – again the need for accurate and timely data is crucial in today's business environment.


R4 uses Crystal Reports throughout its ERP and WISE applications for report presentation Crystal is a versatile tool that has the capability of previewing reports before printing, saving reports in various formats (HTML, PDF, Excel, etc. ), emailing or faxing reports from the desktop if email or fax servers are accessible on the LAN.


The e-WISE module is a web based front end that supports BtoB, CtoB, Shopping Cart, and Web Order Entry. Accessible through the web, this module allows authorized customers to perform the following:

  • Place orders for product.
  • Track the status of these orders
  • Obtain reports


System generated Alerts are now part of the ERP and WISE applications, it allows Pacific Connections to alert key individuals whenever a specified event occurs such as inventory dropping below minimums, missed shipments, receipts of product, or any other event that makes business sense.



Constantly changing workflows, labor and technology, that's the reality of today's warehouse. As the industry's first 100% open voice software provider, WISE Systems has partnered with industry leader Voxware. Voice picking increases productivity and offers many other benefits.


Please take a moment to watch voice picking in a live environment (Adobe Flash Needed).


Industry leaders use Voxware voice solutions at hundreds of locations around the globe. WISE and Voxware offer dramatically lower implementation costs that eliminate custom coding, while leveraging service oriented architecture (SOA). Customers enjoy the proven benefits of voice technology including:

  • Hands free operation and continuous workflow
  • Increased worker productivity and safety
  • Decreased mis-picks
  • Reduced short orders on trucks
  • Real-time visibility to order status
  • Elimination of paper pick lists
  • Reduced employee training time regardless of native language

Regardless of whether you are focused on picking, receiving, replenishment or overall inventory management, you may need a versatile voice solution. Your WISE representative can help you calculate your own Voice ROI. 
Contact us today!



WISE's Yard Management

The Yard Management System module is a natural extension of the WISE warehouse management solution. Yard management is the function of managing the inventory of trailers or empty trailers parked outside the warehouse. Yard Management is generally associated with cross docking operations and may include the management of both inbound and outbound trailers.

Features include:

  • Appointment tracking
  • Trailer check-in & check-out
  • Trailer movements
  • Yard inventory report
  • Email alerts

The Yard

In distribution, the yard is key to the daily movement of goods - all incoming inventory and outgoing customer orders must pass through this portal to and from the warehouse. This critical link in your supply chain is a virtual outdoor extension of the warehouse - serving as outdoor storage for incoming inventory, and providing the final step in order processing for all outbound shipments. Through the automation afforded by mobility, enterprises can reduce errors and increase throughput in the yard - without adding staff or assets. A new level of information visibility is achieved - and the sharing of this information with your other business systems forms a bridge that enables new levels of efficiency in the travel of supplies and goods throughout your supply chain.

Cross docking and interleaving

The new expanded view of the entire yard enables the implementation of two functions that can further enhance the productivity in the yard: cross docking and interleaving. The moment a shipment arrives at the guard station, dispatchers can see exactly what is in the shipment and the entire dock schedule, allowing appropriate shipments to be cross-docked to reduce shipment handling time and inventory handling cost. That same visibility also enables very judicious movement of trailers, known as interleaving. A trailer parked at an inbound dock for unloading might be identified as the right type of trailer for an outbound load that is ready on a nearby dock. Instead of returning the trailer to the yard, the trailer can be delivered immediately to the outbound dock for loading - rather than taking an interim trip to the yard.

Improved gate throughput

When guards at the gate are outfitted with real-time mobile computing devices, the check in process for arriving vehicles can be highly automated. Trucks can be immediately identified and loads reconciled with purchase orders, eliminating long delays at the gate and gate congestion - without adding guard stations or guards.

Improved load sequencing at the dock

WISE ensures that the right trailer is scheduled for the right dock at the right time. Dispatchers no longer need to wait for paper to trickle down from the guard station to obtain the information needed to best schedule dock appointments - the information is transmitted wirelessly the moment it is collected. Now, all the critical information dispatchers need to create the most effective dock schedules is instantly available, including: trailer type, trailer content (down to the SKU level), load type (perishable, dry or hazardous), length of time trailer can be on the lot before penalty charges are issued by the carrier, purchase order associated with the load, and any errors or exceptions to the purchase order.

Improved productivity

The automation of many tasks can result in significant improvement of worker productivity throughout the yard, enabling the same staff to handle an increase in volume in the yard - without affecting service levels. For example, at the guardhouse, the reduction in paperwork enables guards to handle more transactions. When a yard dog is outfitted with a mobile RFID reader, a worker can take a complete inventory in a typical warehouse yard that is approximately 350k to 500k square feet in just twenty minutes - a task that can often take up to half a day. And instead of searching for the right trailer, workers on yard dogs are now provided with the exact location of the right trailer - and a quick scan of the RFID tag with a handheld or vehicle mount mobile computer provides a valuable double check to ensure the trailer is correct.

Better labor management

Typically, task assignments are verbal only, received via a two-way radio. Verbal communications do not allow for any type of audit trail to analyze worker performance, from either an error or task volume perspective - and can be easily misunderstood in the noisy yard environment. When yard workers are armed with a mobile computer, the ability to issue text-based task lists to a worker can greatly eliminate errors. Workers can acknowledge when the task is complete, and your system can show the error rate and volume of tasks for all of your workers. Two-way radios can be eliminated - in the event you wish to maintain voice communications with your yard jockeys, you can select an integrated voice and data device that will allow you to place a call to one or all yard jockeys (via one-to-one and one-to-many walkie-talkie style voice communications). And Voice-over-WLAN (VoWLAN) capability delivers cost-effective voice as well as data communications for yard workers.

Visibility into productivityand performance metrics

A WISE mobilized labor management system enables enterprises to efficiently determine who is doing what and how long it takes by providing the granular data required for an accurate comparison of productivity metrics. For example, to compare pickers in a warehouse, you need to reach well beyond the number of orders picked to factor in the type of equipment in use (such as a forklift or hand cart), item location (within reach or high on a top shelf), item size and any special handling requirements (for example, for highly fragile items) to fairly assess employee performance. With a WISE labor management system in place, enterprises can easily integrate information from the warehouse, yard and transportation mobility solutions with core business systems, (such as the warehouse management system) to easily and automatically monitor, track and analyze the time each employee spends on each task - and push the results to the manager's own mobile device. Now, managers have the data required to get and keep the workforce operating at peak productivity. Managers can:

  • Determine achievable realistic and task specific key performance metrics to enable a meaningful measurement of individual employee productivity levels.
  • Track individual worker performance against those metrics.
  • Identify all non-productive time, including where it is spent, how much it is costing the enterprise - and how that time can be eliminated.
  • Identify the most productive employees to ensure those workers receive recognition and incentive to continue their excellent performance.
  • Identify underperformers - and develop a plan for improvement tailored specifically to help each employee achieve key performance metrics. For example, one employee may need additional training on a specific task - while another simply needs to spend more time working and less time on breaks.
  • Understand the true capacity of the workforce to ensure the bar for departmental metrics is properly set. 

Continuous and automated performance feedback

In order to achieve peak workforce productivity, workers need to understand clearly what it takes
to achieve or exceed expectations - and what the reward will be for doing so. Through WISE Systems automation, enterprises can automatically calculate and distribute personal performance goals and metrics to workers, providing a vehicle for continuous everyday improvement in workforce productivity levels. Instead of presenting employees with a piece of paper that outlines goals each quarter or at the half year mark, employees can access their personal daily goals right on their mobile computers at the start of each work day. And at the end of the day (or other preferred interval), employees can view their performance improvement and how close they are to achieving their personal goals - as well as departmental goals.

Better resource planning

When information from your WISE warehouse and supply chain management solutions is
integrated into your labor management system, managers have visibility into the true capacity of the workforce for improved resource planning. Armed with this information, managers can anticipate the peak and valleys that may occur throughout the year and better plan staffing requirements to address fluctuating demand. For example, during holidays when orders are at an all-time high with high customer expectations for shipment turnaround times and order accuracy, managers can better determine when and how many additional workers will be required to ensure service levels are preserved in spite of the increased volume. With proper manpower planning, the value of this large cost center can be maximized, allowing managers to ensure that:

  • The right workers are on staff at the right time and assigned to the right tasks - reducing errors and increasing customer service levels.
  • The need for temporary help is reduced, improving control and reducing staffing costs.

Better management…with less management time

Managers can better manage workers in less time through two key capabilities: the automatic collection and analysis of information from your mobile warehouse or other supply chain management solution, and the two-way communication that allows the delivery of pertinent information to the mobile devices of managers as well as their staff. The result is:

  • The elimination of many manual administrative tasks - such as the compilation of data to obtain key metrics or regular meetings with employees to discuss goals and progress towards goals.
  • The ability to provide a continuous feedback loop to the workforce with virtually no effort significantly incents employee self-direction. Real-time on-the-job performance monitoring, clear communication of job expectations - from how long tasks should take to how many tasks should be completed in a day and what is an acceptable amount of break time - and real-time communication of current performance metrics promotes a self-driven workforce.

And when the workforce strives to better manage itself, managers are free to focus on higher level management initiatives.



The WISE asset management system is designed to effortlessly track and report on computers, equipment, vehicles, furniture, and any other valuable assets. The ability to track capital equipment, furniture, computers, and all other valuable assets is now just a Barcode or RFID Tag away!

With WISEam you can utilize the comprehensive asset information you need to execute an effective asset management strategy. WISEam will track and help you to manage your assets and their changing configurations and relationships at every stage of their lifecycle. By consolidating distributed assets into a single, integrated view, you will get an accurate picture of your assets on an ongoing basis.

WISEam also offers wireless Shipment Verification. Utilizing a Web Browser, (with secure login security) you can monitor Real-Time Shipment and Delivery verification, complete with Signature Capture Capabilities. 

Enter / Capture the Organizational Data:

  • Building
  • Departments
  • Room Number
  • Personnel the Asset was Assigned to

Enter / Capture the Asset Information:

  • Barcode / RFID Tag
  • Location / Room / Personnel
  • User Defined Details
  • Purchasing / Vendor Information
  • Dates: Expiration, Replacement, Recall


  • Location / Asset Barcoding Capabilities
  • User Defined Flexible Fields and Labels
  • Text and Web Reporting
  • Automatic Reminders
  • Complete Sorting, Querying Capabilities
  • Warranty and Lease Expiration Monitoring
  • Meet Govt. and Audit Requirements
  • View Depreciation Reporting
  • Consolidated Asset Views
  • Keep Asset's Entire Historical Data 



RFID technology can be applied to many facets of warehousing and asset tracking. WISE meets the immediate compliance mandates from Wal-Mart and the Department of Defense (DoD).

RFID technology truly opens up a whole new set of applications that can help companies track and secure assets across their extended internal and external supply chains. WISE Systems has introduced applications for mobile resource management, supply chain visibility, and asset management that will extend supply chain management to areas of critical importance to corporate security and profitability.

WISE can help you with all the steps involved in implementing an RFID solution. From the needs analysis, tags, readers, printers, software and all the vendors that can go along with it them, WISE can help you take full advantage of this technology.



WISE mobile by WISE Systems is a warehouse solution that leverages the latest in Cell technology to significantly improve efficiencies in warehouses that do not have/need RF capabilities.

WISE mobile functionality is complemented by a technology that embraces ever-changing business requirements. It accomplishes this with rules based tools that provide a high level of configurability.

WISE mobile is completely independent with the software residing on the handhelds. You can upload to the main system anytime you have cell coverage.

WISE mobile not only contains all of the functionality required to solve today's warehouse challenges, but also empowers you to configure business processes quickly and cost-effectively to meet ever-changing requirements.

  • Order entry
  • Inventory control
  • Receive
  • Putaway
  • Pick
  • Pack
  • Ship
  • Deliver
  • Signature Capture

Combine mobile with RF within your warehouse and eliminate the need for costly infrastructures.

Both functionalities can be combined on the same system, This way you can have the best of both worlds with a fully functioning RF system while in your warehouse and the functionality to work in temporary warehouses with the same system. Again the functionality resides on the handhelds. However, here it automatically uploads to the main system whenever you come into range. It then downloads the information to the main system and receives the new instructions on the unit. This way data is only transferred when there is a good connection. All the RF functionality is available and many other functions are available.




Slotting is the process of determining the best location in a warehouse to store faster moving items that are picked frequently by dedicating certain easily accessible locations that are closer to the Shipping/Packing areas. Slotting can be applied to dedicated pick locations (Pick-face) locations or generally to all locations.

Wise already support rules based putaway and replenishment which can easily use slotting rules and results to direct product dynamically to non-dedicated random storage locations. Therefore there is no need in WISE to apply special slotting rules to the general bulk storage locations and we will limit the slotting functionality at this point to deciding dedicated pick-face replenishment locations. The pick-face locations are defined in WISE and allow the user to define the Min/Max quantities of that item in the location, and this information is used by the replenishment module to generate replenishments to the pick-face as needed.

Slotting Objectives:

  • Reduce picking and travel time by placing fast moving items in closer more accessible locations.
  • Reduce number of replenishments required by storing enough quantity of a fast moving item in the primary Pick area (Golden Area).
  • Reduce manual data entry and calculations by automating the slotting operations.
  • Work Balancing - By balancing activity across multiple pick areas based on the number of picks per day you reduce congestion in the areas. WISE will have the ability to review items by ABC and by number of picks. We can then take a location range and spread out the items based on number of picks. An example would be every 5th location place a high moving pick. Or you could set it up by having a round robin of 3 A items 2 B Items.
  • Seasonal/Promotional items - This can be done by running a date range. You will capture a date range in WISE by item or product group and export it to a excel spreadsheet where you will be able to show to show spikes and decline of items during a specific time frame.
  • Slotting by Sales Forecast. - You take the sales projection by month for an item and slot according. By using WISE current sales forecast tool it will give the projected sales of an item. If the item is new it can be used to calculate the usage the same way we calculate number picks. If the item has picking historical data we can then compare actual versus forecast to come up with a blend for slotting.

ABC Classification Process

A number of data elements and inputs are required for an effective slotting algorithm, some can be calculated by the system and some need to be maintained by the user. The parameters include: From/To a range of Dates, Data Source using either Picking tasks or Packing tasks and Method: Number of Tasks or by Quantity. Inventory will be classified by ABC classification.

  • Definition of primary locations (Golden Area) is done in WISE by maintaining the correct table and works fine for re-slotting of existing pick-faces. The primary locations may include floor level locations, flow racks, cross dock locations or locations very close to shipping area, or locations that are faster to pick from.
  • Definition of what is a fast moving item, this can be done by number of picks (which is most common) or total quantity picked.
  • Definition of the reserve amount required. For example you can ask for a full day worth of product so replenishments are done once a day. The larger this number the more space is required for an item and fewer items can have dedicated locations. A rolling average over a period time of time should be taken into consideration. This levels out the average amount of inventory needed on a daily bases which will eliminate over utilization of a pick face.
  • The historical time frame is used to analyze movement. This is best done with a date range to allow you to look at as much or as little data as you want and to allow you to look at specific disconnected periods for seasonality (for example run for last summer to get this summer's re-slotting).
  • The Item cube, pallet, each, case quantity, and location capacity. This information is mostly already in WISE and can be used (if available) to decide the Min/max quantity and the number of dedicated slots (locations).
  • The slotting screen holds the result of the slotting calculations and allows you to add or change data as needed. Your changes may be needed for items that the system does not have sufficient information about and would not have in the results, such as new items, Special promotions, and discontinued items. The table has the location number, current item number, current MIN/MAX, future suggested location.

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